At Retroshots, we know how exciting it is to get your gear delivered fast and safe—so we’ve built a shipping process that’s reliable and easy to understand. Here’s what you need to know:

Orders are typically packed and ready to ship within 1–2 business days from when you place them (excluding weekends and public holidays).

During busy periods or promotions, things may take a little longer—we appreciate your patience!

We offer a range of shipping methods, including standard and express delivery. The options available will depend on your location and what’s in your cart.

Shipping fees are calculated at checkout based on your address, package weight, and item dimensions.

Once your order is processed, delivery typically takes 7–15 business days, depending on where you are.

Please note: unexpected delays like customs clearance, weather events, or courier disruptions may affect delivery timelines.

Need to change your address? No problem—just email us at hello@retroshots.co as soon as possible.

If more than 2 hours have passed since you placed your order, we may not be able to update the address before it ships out.

You’ve got a 2-hour window after placing your order to cancel it before it starts processing.

Shoot us a message at hello@retroshots.co with your order number and we’ll do our best to catch it in time.

If your package can’t be delivered because of a courier issue (like a wrong address, failed delivery attempts, or it being unclaimed), we unfortunately can’t offer a refund—but we’re happy to send a free replacement.

We’re here if you have any questions. Just drop us a line at hello@retroshots.co.
Let me know if you'd like to include international customs info, integrate Shopify’s fulfilment details, or add express shipping guarantees.